Last Updated: August 2025

At The Lady Place, we are committed to providing a smooth, reliable, and transparent shopping experience. This Shipping Policy explains how we process, ship, and deliver orders to our customers.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Times

Estimated delivery times vary depending on your location:

• Europe: 7–14 business days

• United Kingdom: 7–14 business days

• United States & Canada: 7–14 business days

• Australia & New Zealand: 7–14 business days

• Rest of the World: 7–14 business days

Delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or other circumstances beyond our control.

Order Tracking

All orders include tracking whenever available.

Tracking information is typically provided within 24–72 hours after shipment. Once available, customers can monitor the progress of their order through the carrier's tracking system.

Split Shipments

To ensure faster delivery and product availability, orders may occasionally be shipped from different fulfillment centers.

As a result, items purchased in the same order may arrive separately. When this occurs, separate tracking numbers may be provided.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

The Lady Place cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details provided by the customer.

If you notice an error in your shipping information, please contact us immediately at suporte@theladyplace.com.

Delayed Deliveries

While we work with trusted logistics partners, shipping delays can occasionally occur.

If your order has not arrived within 30 days from the shipping date, please contact our support team so we can investigate the situation and provide an appropriate solution.

Lost Packages

If a package is confirmed as lost by the carrier after investigation, we will offer one of the following solutions:

• A replacement order, subject to product availability

• Store credit

• A full refund

Unclaimed Packages

If a package cannot be delivered and is held at a local pickup point, customers are responsible for collecting it within the timeframe specified by the carrier.

Failure to collect the package may result in the order being returned to the sender. Additional shipping charges may apply for reshipment.

Customs, Duties & Taxes

Depending on the destination country, customs duties, import taxes, or additional fees may apply.

These charges are determined by local authorities and are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

The Lady Place Support
📧 suporte@theladyplace.com

Thank you for choosing The Lady Place. We appreciate your trust and look forward to serving you.