Last Updated: August 2025

At The Lady Place, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order information

• Device and browser information

• IP address

• Website usage data

We collect only the information necessary to provide our products, services, and customer support.

How We Use Your Information

Your information may be used to:

• Process and fulfill orders

• Provide customer support

• Communicate order updates and shipping information

• Improve our website and customer experience

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send promotional communications (only when permitted by applicable laws)

Payment Information

For your security, The Lady Place does not store or have direct access to your complete payment card information.

Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, personalize content, analyze website traffic, and enhance your shopping experience.

Cookies may collect information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Shopping preferences

You can manage or disable cookies through your browser settings. Please note that certain features of the website may not function properly if cookies are disabled.

Marketing Communications

If you subscribe to our newsletter or consent to marketing communications, we may send updates regarding:

• New products

• Promotions

• Special offers

• Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary to:

• Process payments

• Deliver orders

• Provide website functionality

• Comply with legal requirements

• Prevent fraud or security threats

All service providers are required to handle your data securely and in accordance with applicable privacy laws.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to access your personal data

• Right to correct inaccurate information

• Right to request deletion of your data

• Right to restrict processing

• Right to object to processing

• Right to data portability

• Right to withdraw consent at any time

• Right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at:

suporte@theladyplace.com

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

While no method of online transmission can be guaranteed as completely secure, we continuously work to maintain industry-standard security practices.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party services they access.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or how your data is handled, please contact us:

The Lady Place Support
📧 suporte@theladyplace.com

Thank you for trusting The Lady Place. We are committed to protecting your privacy and handling your personal information with care, transparency, and security.